Application Ownership Roles & Responsibilities
Clear ownership and associated responsibilities are key to good governance (setting direction and accountability) and the effective on-going management (executing and operating within that direction) of Applications.
Every application must have both an Application Business Owner and an Application Technical Owner - typically a UCD unit or school that has the sufficient authority, skills, and resources to fulfil the role effectively.
These roles are supported by Application Business Contact and Application Technical Contact roles respectively - named UCD employees supporting the owners as the Primary contacts for the purposes of engaging with IT Services for maintaining UCD’s Application Portfolio, a key element of enterprise architecture.
These are mandatory roles that ensure that applications are designed, deployed, operated and supported in a secure, sustainable, and compliant manner.
Agreement and assignment of these roles is required prior to acquiring, deploying, or developing an application.
The guidelines below are provided to assist in the assignment of these roles for new applications being introduced and also to retrospectively identify and assign ownership and contacts for existing applications.
Exemplar RASCI
Two Exemplar Digital Applications Ownership RASCI are provided - covering Application Ownership and Technical Management Responsibilties for Cloud-based and 3rd Party Managed Applications.
These should be reviewed, adapted, and agreed between the Application Business Owner and Application Technical Owner prior to acquiring, deploying, or developing an application.
UCD IT Services
Computer Centre, University College Dublin, Belfield, Dublin 4, Ireland.Contact us via the UCD IT Support Hub: www.ucd.ie/ithelp